For NDIS participants and their families

Know what your provider's service agreement says before you sign.

Service agreements can be long and hard to follow. We check yours against the topics the published NDIS guidance says a good agreement covers.

Upload the service agreement your provider has given you. You get a plain-English summary, a checklist showing which topics it covers and which are missing or unclear, and a list of questions to ask the provider.

Pre-order

Pre-orders open now. No payment is taken today. First deliveries from November 2026. Full refund if we can't deliver by the agreed date.

How it works

  1. 01

    Upload the agreement

    A PDF, Word file or photos of the pages. Add the provider's price list or schedule of supports if you have it.

  2. 02

    We check it

    We look for topics such as: what supports are provided and how, the cost of each support, how the provider is paid, start, end and review dates, how changes and ending the agreement work, and how to make a complaint.

  3. 03

    You ask your questions

    You get a summary, a checklist and draft questions for the provider. You decide what to ask, change or sign.

Participants and families are often handed an agreement and asked to sign quickly. We read it for you against published guidance and turn it into plain questions you can put to the provider. AI helps us draft the summary, and every report is a draft for you to read and question.

Pricing

Checklist report

A$79 inc. GST

  • Plain-English summary of the agreement
  • Checklist of covered, missing and unclear topics
  • List of questions to ask the provider
  • Delivered within 2 business days
Pre-order — Checklist report

Report plus 30-minute call

Recommended

A$179 inc. GST

  • Everything in Checklist report
  • 30-minute video or phone call to walk through the report with you or your family
  • Easy-to-read version of the summary
  • Second check of a revised agreement from the same provider
  • Delivered within 2 business days
Pre-order — Report plus 30-minute call

Pre-order

No payment now. We’ll email you before anything is charged.

We use your email for this pre-order and, if you opt in, product updates. To be removed, email privacy@lynxbay.au.

FAQ

Is this legal advice?

No. We compare the agreement with published guidance on what service agreements usually cover and point out gaps and unclear wording. We do not tell you whether to sign. For advice, speak to a disability advocate, a community legal centre or a lawyer.

Are service agreements required?

For registered providers, the NDIS Practice Standards say providers should work with each participant on a service agreement, help them understand it in a way they are most likely to understand, and give them a signed copy where it is in writing. We do not check whether a provider is registered or meets the standards.

Are you connected with the NDIA or the NDIS Commission?

No. Lynx Bay Pty Ltd is an independent business. We have no connection with the NDIA, the NDIS Quality and Safeguards Commission or any government body, and we are not an NDIS provider.

Can I claim this from my NDIS plan?

We do not say this is claimable. Please check with your plan manager or the NDIA before assuming it is.

What happens to my documents?

Service agreements contain personal and health details. We use them only to prepare your report. They are deleted 30 days after delivery and are never used to train AI models.

Lynx Bay Pty Ltd does not give legal advice and does not approve, verify or certify any service agreement or provider. We have no connection with the NDIA, the NDIS Quality and Safeguards Commission or any government body. Decisions about your supports remain yours.